Viewing Alert Results
When new alerts are available on Tuesdays, the purple alert tab on the right edge of the AcclaimIP desktop is updated with a badge indicating how many unread new alerts exist. In this case, you see that there are 6 new unread alerts. Each week is considered a run, and the badge counts the number of unread alerts from the most recent week's run.
Click the tab, and the Alert listing window opens.
The window opens displaying each alert and the number of hits associated with each trigger you set.
Notice this window contains a normal grid with columns, and expander row under each that displays the triggers and the number of matches for that week. Most of the columns are self explanatory. The following need some clarification, however.
The total number of unique documents matching all your triggers combined for that week. Note the term unique. Even if a document is in more than one trigger, it will only show up in the total hits once.
Blue Edit Icon
Click to edit the alert. E.g. add/remove triggers, modify base query, update reference or description.
Green History Icon
Click to view results from previous weeks' runs.
Each trigger you set is displayed as a node in an expander row below the primary data row for each alert. The node reports the number of hits for the week. Clicking a node displays the results with the Trigger Filter pre-selected for the trigger you clicked.
You can use this drop down menu button to change between the List View (seen here) and the Chart View. The button will reflect whatever view you are looking at.
There is also a "Search Alerts" field in the sub-head row, which works just like other in-grid searching throughout AcclaimIP. Use it to find and update a particular alert that references a project or client, for example.
Click the green History icon to view matches from previous weeks' alert runs.
Clicking the green Run History icon will open up the entire run of the alert. By default, it opens up the chart seen here, but you can change your view to List View as well.
For the Chart View, you can export the chart from the hamburger icon, just like in other charts inside AcclaimIP. You can also change the chart type, show values, turn off particular lines by clicking on the particular trigger series at the bottom of the chart, and even pull up the particular set of documents for that trigger by hovering your mouse over one of the spike points on the chart and clicking on it.
Likewise for the List View, you can click on a particular trigger from a particular date to see those results, or click on the number of hits to see all the triggers at the same time.
Accessing Alert to Review
Double click any alert to view the results. When you view an alert, the styling changes from the unread style to the read style (notice in the image below that the alert names that have been viewed are in a lighter blue and don't have a dot beside the name), and the badge on the purple tab decrements by one and displays the count for the remaining un-read alerts.
If you click the name of the alert or the main grid row for the alert, the results open and display all matching results for all triggers. The Alert Viewer mode of the Search Result window contains an "Alert Triggers" filter, making it is easy to switch from New Matches to Abandonments without looping back to this window.
Alternatively, if you are only interested in a particular trigger node, for example "IP Right Grant" in the image below, you can click on that specific trigger node and the Search Results will open with the filter pre-selected to just that triggering event.
From the figure above, it should be obvious that you can select and un-select trigger events to explore documents that match any specific trigger without having to return to the Alerts manager window. Just check and uncheck the trigger you want to explore, and then click Update Search button which turns green when a change is made to your trigger selection.
If you click the main row name in the Alerts manager window, then all trigger events are selected by default.